Terms & Conditions

Amendments to these terms

We may, from time to time, amend them. In this case, we will post the new terms here.

Website 

All information on this website is distributed with the understanding that the authors, publishers and distributors are not rendering legal, accounting or other professional advice or opinions on specific facts or matters and accordingly assume no liability whatsoever in connection with its use.

In no event shall The Imperial Torquay be liable for any direct, indirect, special, incidental or consequential damages arising out of the use of the information herein.

Unless otherwise noted, text and images in this website are the exclusive property of The Imperial Torquay and may not be copied or distributed, in whole or in part, without our express written consent.
Permission is granted to print copies of pages of this website, and to link to this website from other websites.

We are not responsible for the content of any other websites linked to from this website. A link on this website does not imply any kind of endorsement or recommendation from The Imperial Torquay.

By using this website, you are consenting to accept these terms and conditions.

Gift Vouchers 

These are the terms and conditions which govern your use of the web site which you will require to access to purchase an The Imperial Torquay online gift voucher. By purchasing vouchers on this website, you agree to be bound by the terms and conditions highlighted under this document and also the terms and conditions associated with the individual voucher purchased.We reserve the right to alter our terms and conditions without any notice, and advise that it is your responsibility to regularly review these terms and conditions before each purchase to ensure that you are kept up-to-date with any changes to them.

 

NOTE: BLACK FRIDAY GIFT VOUCHERS -Vouchers with the expiry date of 27th March can only be redeemed from 1st January 2024. See Black Friday section within the website T&C's below.

 

Purchase

A valid debit or credit card is required to complete an online voucher purchase. Payment is taken by the company and will appear on your bank statement as either ‘The Imperial Torquay Limited’ or ‘The Imperial Torquay’. Credit Card details are entered over a secure webpage, using a 256-bit SSL certificate (Secured Sockets Layer) from Trustwave. Payment is made using 3D Secure protocol which is designed as an additional security layer for online credit and debit card payments.

A contract of sale does not exist between you and the Company, until such time as the payment has cleared and a confirmation of purchase has been issued, irrespective of whether or not this was received.

Details entered on the voucher, including but not limited to email addresses, postal addresses or contact details are the sole responsibility of the purchaser. The Company cannot be held responsible for any errors relating to the incorrect input of data. Confirmation should be checked as soon as it is received to ensure that the details are correct.

You verify that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Gift Voucher ordered.

To purchase any vouchers or experiences that include alcoholic beverages, you must be 18 years in age or older.

A minimum age of redemption might apply for some vouchers or experiences.

All vouchers are valid for 12 months from purchase date.

Issuing & Delivery of Vouchers

Vouchers can be delivered via Royal Mail postal service or electronically.

Electronic Vouchers are delivered immediately as a PDF attachment, to the email address selected.

Postal vouchers are issued by the Company, within 3 days of purchase, and are sent out via first class mail. The company cannot be held responsible for any delays in receiving the voucher. Should you require the voucher to be sent out via any other means (Special Delivery), please contact the Company directly to discuss. Additional charges may apply.

Vouchers can also be collected in person, by prior arrangement.

Returns & Refunds

All vouchers are non-refundable and non-transferable, unless otherwise agreed by us.

Lost or stolen vouchers will not be refunded nor be replaced.

We reserve the right not to accept vouchers which may be damaged or defaced.

Our terms and conditions, or the terms and conditions of the specific vouchers do not affect your statutory rights.

Vouchers are valid for 6 months from the purchase date. Expired vouchers are non-refundable and non-extendable.

 

Reservations 

Cancellation Policy
Fully flexible with free cancellation up to 4.00pm the day before arrival. After this the first night’s stay will be charged.  No deposit needed, simply provide a credit/debit card to secure your reservation with full payment taken on check in, and payment for any extras when you check out..

Advance Purchase Rates
Pre-payment to secure our best rates at the time of booking. Payment is non-refundable and non-transferable. With this in mind, it may be advisable to take out holiday insurance.

Booking Provider
Please see the cancellation policy with your booking provider for full terms & conditions. Cancellations must be placed through your booking provider.

 

Group & Multiple-night Bookings

N.B room nights are: number of rooms x number of nights (e.g. 6 rooms x 3 nights = 18 room nights).

10 – 20 room nights in total

Fully flexible with free cancellation up to 4pm, 14 days before arrival. After this the full stay will be charged. No deposit needed initially, simply provide a credit/debit card to secure your reservation with the full payment taken 14 days before arrival.

10+ rooms per night or 20+ room nights in total

Payment for the full stay is required at the time of booking to secure your reservation or contracted under our Group Terms & Conditions. Payment is non-refundable and non-transferable. With this in mind, it may be advisable to take out holiday insurance.

Children 

Children of all ages are welcome to stay at The Imperial Torquay and infants (aged 0 - 2) stay for free. Children (aged 3 - 16) will be on the same rate (e.g. bed & breakfast) as the adults on their reservation.

Children (aged 3 - 16) are charged:

• £20 per child, per night for a room only and room & breakfast rate
• £35 per child, per night for a dinner, room & breakfast rate

If you made your reservation before 6th September 2020:

Children aged 12 and under are welcome to stay for free in parent's room when using existing bed(s) in room.

Children's Breakfast & Dinner
Free for children 5 and under with a parent already having breakfast & dinner.
6 - 12 are charged for a child's meal.
13+ are charged for an adult's meal.

Dogs 

We have designated rooms that are available to book for guests that wish to bring their dog, these are based on the garden level.

Please call us to make arrangements if you wish to book a room that accommodates you and your dog. There is a £10 per dog, per night charge which includes a dog bed and water bowl.

We have beautiful grounds and local walks for you and your dog to enjoy, they unfortunately can’t have full hotel access to public areas, and they won’t be able to join you in our Regatta restaurant, function rooms, or the conservatory areas of Palm Court.

We request that dogs are kept on a lead when in public spaces and that you utilise the dog bins provided when required. We ask that if you leave your dog in your room unattended (only for a little while please) that you advise reception so that any of our team who need to service your room or make deliveries to it are aware. We don’t unfortunately have appropriate facilities for giant breeds.

Guide dogs and accredited assistance dogs are welcome throughout our hotel.

Spa 

At The Imperial Torquay we use a range of specially selected products in order to deliver a first class treatment experience. Should you have any questions related to specific product type, brand or suitability please do not hesitate to contact us.

The minimum age for all treatments is 16. Patch test required 24 hours before any tint treatments. All treatments require pre-payment.

All pamper days are 50% deposit and full payment 7 days prior.

Cancellation policy of 72 hours for pamper days or group bookings and 48 hours for individual treatment bookings or full amount will be payable.

Please arrive 20 minutes before booked treatment time. Treatments which start late will be cut short to avoid causing inconvenience for other guests. All treatment times listed include a small consultation and changing time.

Medical Considerations

Some Spa treatments are not suitable for those with certain medical conditions, our therapists will follow industry guidelines.  Please do not hesitate to contact our Spa team on xx for advice on specific conditions and how they may impact your treatment options.

Allergies and Intolerances

We use many essential oils within our treatments and spa experiences, please discuss any allergies you have with our staff prior to your treatment or use of the spa.

Pregnancy

Please be aware that some of the spa experiences and treatments are unsuitable for pregnant guests.  We do have a specifically designed treatment for expectant mothers, this is suitable after the first 12 weeks of pregnancy.

blue light discount 

At The Imperial Torquay we are delighted to offer a 10% Blue Light discount to full priced food and beverage items and Room only and Bed and Breakfast overnight stay rates when you book direct. 

To apply the discount, simply call 01803 294 301 and speak to a member of our reservations team to reserve your room and apply the offer.

Valid for new bookings only (discount must be applied at reservation stage).

Subject to availability and date exclusions may apply (special events and public holidays).

Cannot be used in conjunction with any other offer.

May be removed without notice.

Applies to rooms occupied by the card holder only (i.e. cannot book on behalf of others).

black Friday gift vouchers 

These terms and conditions ("Terms") apply to the usage of vouchers issued by [Andrew Brownsword], hereinafter referred to as "the Company." By redeeming a voucher, you agree to abide by these Terms and any additional instructions or restrictions provided with the voucher.

1. Validity Period

This voucher is valid from January 1st until March 27th 2024, subject to availability. Please note that this offer is not valid on special event dates, including but not limited to Bank Holidays.

2. Applicability

Vouchers can be redeemed against full-priced food items only. They are not applicable to any other products or services offered by the Company.

3. Non-Stackable Offer

This voucher cannot be used in conjunction with any other special offer, discount, or promotion unless explicitly stated otherwise by the Company.

4. Redemption

To redeem a voucher, please present it to our staff when making your purchase. The voucher will be applied to the total cost of the eligible food items in your order.

5. No Cash Value

Vouchers hold no cash value and are not transferable or refundable. They may only be used as a means of redemption for specified full-priced food items during the valid period.

6. Lost or Stolen Vouchers

The Company is not responsible for lost or stolen vouchers. Treat your voucher as you would cash, as replacements will not be issued.

7. Alterations and Cancellation

The Company reserves the right to alter or cancel this voucher offer at any time without prior notice. In the event of cancellation, all unredeemed vouchers will become void.

8. Compliance with Terms

By redeeming a voucher, you acknowledge and accept these Terms and agree to comply with them. Failure to adhere to these Terms may result in the invalidation of the voucher.

9. Contact Information

For any inquiries or concerns related to voucher usage or these Terms and Conditions, please contact info@brownswordhotels.co.uk.