By using this site you are bound by the terms outlined below.
The content displayed on this website is provided for information only. We make every effort to ensure the information is accurate and we make no warranty or guarantee of any kind regarding the accuracy or reliability of any information found on this website. Please note that all prices quoted may be subject to change.
You may not copy, reproduce, download or otherwise republish any information on this site without the express permission of the website owner.
Every effort is made to keep this website running smoothly; however Andrew Brownsword Hotels Ltd cannot guarantee uninterrupted access to the website. Under no circumstances will Andrew Brownsword Hotels Ltd or agents be liable for any losses or damage arising from the use of this website.
The copyright of all photographic images on this website is owned by Andrew Brownsword Hotels Ltd and photographers commissioned by Andrew Brownsword Hotels Ltd. Any unauthorized use of these images violates copyright laws. These images may not be used in whole or in part, in any form without the prior written permission of Andrew Brownsword Hotels Ltd who reserve the right to refuse permission or to retract permission at any date without giving a reason. Any unauthorized use of these images may result in legal action.
Copyright in this website belongs to Andrew Brownsword Hotels unless otherwise indicated.
Fully flexible with free cancellation up to 4pm the day before arrival. After this the first night’s stay will be charged. No deposit needed, simply provide a credit/debit card to secure your reservation with a pre-authorisation taken on check-in.
Advance Purchase Rates
Pre-payment to secure our best rates at the time of booking. Payment is non-refundable and non-transferable. With this in mind, it may be advisable to take out holiday insurance.
Please see the cancellation policy with your booking provider for full terms & conditions. Cancellations must be placed through your booking provider and must be received by 4pm the day before arrival.
These are the terms and conditions which govern your use of the web site which you will require to access to purchase an The Imperial Torquay online gift voucher. By purchasing vouchers on this website, you agree to be bound by the terms and conditions highlighted under this document and also the terms and conditions associated with the individual voucher purchased.
We reserve the right to alter our terms and conditions without any notice, and advise that it is your responsibility to regularly review these terms and conditions before each purchase to ensure that you are kept up-to-date with any changes to them.
1.1 A valid debit or credit card is required to complete an online voucher purchase. Payment is taken by the company and will appear on your bank statement as ‘The Imperial Torquay’.
1.2 Credit Card details are entered over a secure webpage, using a 256-bit SSL certificate (Secured Sockets Layer) from Trustwave.
1.3 Payment is made using 3D Secure protocol which is designed as an additional security layer for online credit and debit card payments.
1.4 A contract of sale does not exist between you and the Company, until such time as the payment has cleared and a confirmation of purchase has been issued, irrespective of whether or not this was received.
1.5 Details entered on the voucher, including but not limited to email addresses, postal addresses or contact details are the sole responsibility of the purchaser. The Company cannot be held responsible for any errors relating to the incorrect input of data. Confirmation should be checked as soon as it is received to ensure that the details are correct.
1.6 You verify that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Gift Voucher ordered.
1.7 To purchase any vouchers or experiences that include alcoholic beverages, you must be 18 years in age or older.
1.8 A minimum age of redemption might apply for some vouchers or experiences.
1.9 All vouchers are valid for 6 months from purchase date.
2. Issuing & Delivery of Vouchers
2.1 Vouchers can be delivered via Royal Mail postal service or electronically.
2.2 Electronic Vouchers are delivered immediately as a PDF attachment, to the email address selected.
2.3 Postal vouchers are issued by the Company, within 3 days of purchase, and are sent out via first class mail. The company cannot be held responsible for any delays in receiving the voucher. Should you require the voucher to be sent out via any other means (Special Delivery), please contact the Company directly to discuss. Additional charges may apply.
2.4 Vouchers can also be collected in person, by prior arrangement.
3. Returns & Refunds
3.1 All vouchers are non-refundable and non-transferable, unless otherwise agreed by us.
3.2 Lost or stolen vouchers will not be refunded nor be replaced.
3.3 We reserve the right not to accept vouchers which may be damaged or defaced.
3.4 Our terms and conditions, or the terms and conditions of the specific vouchers do not affect your statutory rights.
3.4 Vouchers are valid for 6 months from the purchase date. Expired vouchers are non-refundable and non-extendable.
At The Imperial Torquay we use a range of specially selected products in order to deliver a first class treatment experience. Should you have any questions related to specific product type, brand or suitability please do not hesitate to contact us.
The minimum age for all treatments is 16. Patch test required 24 hours before any tint treatments. All treatments require pre-payment.
All pamper days are 50% deposit and full payment 7 days prior.
Cancellation policy of 72 hours for pamper days or group bookings and 48 hours for individual treatment bookings or full amount will be payable.
Please arrive 20 minutes before booked treatment time. Treatments which start late will be cut short to avoid causing inconvenience for other guests. All treatment times listed include a small consultation and changing time.