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Copyright in this website belongs to Andrew Brownsword Hotels unless otherwise indicated.
Fully flexible with free cancellation up to 4pm the day before arrival. After this the first night’s stay will be charged. No deposit needed, simply provide a credit/debit card to secure your reservation with a pre-authorisation taken on check-in.
Advance Purchase Rates
Pre-payment to secure our best rates at the time of booking. Payment is non-refundable and non-transferable. With this in mind, it may be advisable to take out holiday insurance.
Please see the cancellation policy with your booking provider for full terms & conditions. Cancellations must be placed through your booking provider.
Children aged 12 and under are welcome to stay for free in parent's room when using existing bed(s) in room.
Free for children 5 and under with a parent already having breakfast.
6 - 12 are charged for a child's breakfast.
13+ are charged for an adult's breakfast.
N.B room nights are: number of rooms x number of nights (e.g. 6 rooms x 3 nights = 18 room nights).
10 – 20 room nights in total
Fully flexible with free cancellation up to 4pm, 14 days before arrival. After this the full stay will be charged. No deposit needed initially, simply provide a credit/debit card to secure your reservation with the full payment taken 14 days before arrival.
10+ rooms per night or 20+ room nights in total
Payment for the full stay is required at the time of booking to secure your reservation or contracted under our Group Terms & Conditions. Payment is non-refundable and non-transferable. With this in mind, it may be advisable to take out holiday insurance.
These are the terms and conditions which govern your use of the web site which you will require to access to purchase an The Imperial Torquay online gift voucher. By purchasing vouchers on this website, you agree to be bound by the terms and conditions highlighted under this document and also the terms and conditions associated with the individual voucher purchased.
We reserve the right to alter our terms and conditions without any notice, and advise that it is your responsibility to regularly review these terms and conditions before each purchase to ensure that you are kept up-to-date with any changes to them.
1.1 A valid debit or credit card is required to complete an online voucher purchase. Payment is taken by the company and will appear on your bank statement as ‘The Imperial Torquay’.
1.2 Credit Card details are entered over a secure webpage, using a 256-bit SSL certificate (Secured Sockets Layer) from Trustwave.
1.3 Payment is made using 3D Secure protocol which is designed as an additional security layer for online credit and debit card payments.
1.4 A contract of sale does not exist between you and the Company, until such time as the payment has cleared and a confirmation of purchase has been issued, irrespective of whether or not this was received.
1.5 Details entered on the voucher, including but not limited to email addresses, postal addresses or contact details are the sole responsibility of the purchaser. The Company cannot be held responsible for any errors relating to the incorrect input of data. Confirmation should be checked as soon as it is received to ensure that the details are correct.
1.6 You verify that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Gift Voucher ordered.
1.7 To purchase any vouchers or experiences that include alcoholic beverages, you must be 18 years in age or older.
1.8 A minimum age of redemption might apply for some vouchers or experiences.
1.9 All vouchers are valid for 6 months from purchase date.
2. Issuing & Delivery of Vouchers
2.1 Vouchers can be delivered via Royal Mail postal service or electronically.
2.2 Electronic Vouchers are delivered immediately as a PDF attachment, to the email address selected.
2.3 Postal vouchers are issued by the Company, within 3 days of purchase, and are sent out via first class mail. The company cannot be held responsible for any delays in receiving the voucher. Should you require the voucher to be sent out via any other means (Special Delivery), please contact the Company directly to discuss. Additional charges may apply.
2.4 Vouchers can also be collected in person, by prior arrangement.
3. Returns & Refunds
3.1 All vouchers are non-refundable and non-transferable, unless otherwise agreed by us.
3.2 Lost or stolen vouchers will not be refunded nor be replaced.
3.3 We reserve the right not to accept vouchers which may be damaged or defaced.
3.4 Our terms and conditions, or the terms and conditions of the specific vouchers do not affect your statutory rights.
3.4 Vouchers are valid for 6 months from the purchase date. Expired vouchers are non-refundable and non-extendable.
At The Imperial Torquay we use a range of specially selected products in order to deliver a first class treatment experience. Should you have any questions related to specific product type, brand or suitability please do not hesitate to contact us.
The minimum age for all treatments is 16. Patch test required 24 hours before any tint treatments. All treatments require pre-payment.
All pamper days are 50% deposit and full payment 7 days prior.
Cancellation policy of 72 hours for pamper days or group bookings and 48 hours for individual treatment bookings or full amount will be payable.
Please arrive 20 minutes before booked treatment time. Treatments which start late will be cut short to avoid causing inconvenience for other guests. All treatment times listed include a small consultation and changing time.
A non-refundable deposit of £500.00 is required to secure the reservation with full pre-payment by 1st November 2017 for both our Christmas package and New Year package. In the unfortunate event you have to cancel your confirmed booking after 1st November, the full package rate will be charged. With this in mind, we do strongly suggest that you take out holiday insurance.
The Imperial Torquay recognises that pets are considered part of our guests’ family. The hotel is designated as pet friendly and welcomes dogs. Dogs must be kept on a lead at all times when in the hotel or in the hotel grounds. Please ensure that you respect other hotel guests and “pick up” after your dog. There is a dog charge of £10 per dog, per night and this will be added to the final bill. We will provide a dog bed, water bowl and a dog treat on arrival in the bedroom.
Dogs are permitted, with their owners, into the reception area and Colonnade area. Unfortunately dogs are not permitted in the Restaurant or Palm Court Lounge at The Imperial Torquay. Dogs are allowed to be left unattended in the bedroom but please make Reception aware when doing so.
Guide Dogs are exempt from the policy and will be accommodated in the Bar area only at The Imperial Torquay.